Return Information

What is the Return Policy?

You may return most products purchased. Most items may be returned with Thirty days of receiving the item. However we are not the main seller and you must contact and/or consult the main sellers terms for returns individually.

Requirements to get a Full Refund

In most cases these are the requirements to get a full refund.

  • Items must be in new condition
  • Items need to be returned with all original packaging and accessories
  • Media items (for example, movies, music, video games, and software) have to be unopened and still in their plastic wrap
  • Musical instruments, televisions, and electronic devices will need to have a UPC or serial number
  • Shoes and clothing have to be unworn

Heavy/Bulky Items Delivered by Specialty Carriers

Whenever you return a large or bulky item which was delivered by a specialty carrier (e.g., CEVA, ABF, Pilot), go to the Online Returns Center. The Returns Center will assist you throughout the returns process and will require you to contact our specialized customer support team, which will schedule the pickup of the item.

Note: Don't refuse the delivery of your item. To guarantee that your return and refund are processed correctly.

UPS Pickups

Once you request a UPS pickup, UPS will send a driver to the address with the shipping label within 1-5 business days. Make sure you've described the defect, damage, or error highlight that with the returned package. If the original packaging still is available, return the product in that packaging. To help avoid issues with the pickup, remove any previously used shipping labels which are still on the box.

    Notes:
  • For additional info about UPS pickups, go to UPS.com.
  • The cost of return shipping might be deducted from the refund.

Cancel Pickup Request

After a UPS pickup is requested, it's not possible to cancel that request until following the first pickup attempt has been made. UPS will make up to three pickup attempts. Following the first pickup attempt, it is possible to call UPS at 1-800-PICK-UPS (1-800-742-5877) to cancel future pickup attempts. Make sure to have your tracking number handy.


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